Archived: Glendale Surgery

Updated 7 May 2020

Glendale Surgery provides services to around 2239 patients from;

Cheviot Primary Care Centre
Padgepool Place
Wooler
Northumberland
NE71 6BL

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury, family planning and surgical procedures.

Glendale Surgery is situated within a purpose built premises; there is another GP practice on the same level and other primary care services in the building. The practice is based on the first floor. There is level access and lifts in the building. The car park for the building has disabled parking and general parking is available.

The practice has 2 GP partners, male and female. There is one practice nurse a practice manager and administration staff.

The practice is a training practice who have GP registrars allocated to the practice (fully qualified doctors allocated to the practice as part of a three-year postgraduate general medical training programme).

The practice is part of the local GP federation of GP practices who work together to provide appointments with GPs, nurses or health care assistants outside of their normal working hours. Patients can contact the practice reception team to arrange appointments. When this service is not provided patients requiring urgent medical care can contact the out of hours provided by the NHS 111 service.

The practice is part of NHS Northumberland (CCG). The practice provides services based on a General Medical Services (GMS) contract agreement for general practice.

Information published by Public Health England, rates the level of deprivation within the practice population group as seven, on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. Male life expectancy and female life expectancy is slightly higher than the national average.

Updated 7 May 2020

We previously carried out an announced comprehensive inspection at Glendale Surgery on 21 and 22 October 2014. Overall the practice was rated as Good. The domains of safe, effective, caring, responsive and well-led were rated as good.

We carried out an announced focused inspection on 3 March following our annual review of the information available to us. We focused our inspection on the following key questions:

• Is the practice effective?
• Is the practice well-led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

• Is the practice safe? – (Good)
• Is the practice caring? – (Good)
• Is the practice responsive – (Good)

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
• The team showed exemplary leadership not only within the practice but also in their local community. The GPs, practice nurse, practice manager and the chair of the patient participation group had all taken on additional leadership roles within their local health community. This was having a positive impact on patients with a local carers group being established and local services, such as physiotherapy, being saved from closure.
• The senior management team showed a commitment to the sustainability of the practice and had successfully put forward a case to be a training practice. Patient and staff feedback was taken into account and the practice acted on this and their own quality audits. This had a positive impact on patients with new contraceptive services being introduced and cervical screening uptake being improved.
• Patients received effective care and treatment that met their needs, this was reflected in the GP survey which showed consistently excellent results.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Updated 22 January 2015

The practice is rated as good for the care of patients with long term conditions. 

Nationally reported data showed the practice had achieved good outcomes in relation to those patients with commonly found long-term conditions. The practice had taken steps to reduce avoidable hospital admissions by improving services for patients with complex healthcare conditions. All patients on the long-term condition registers received healthcare reviews that reflected the severity and complexity of their needs. Person-centred care plans had been prepared. These included the outcome of any assessments patients had undergone, as well as the support and treatment that would be provided by the practice. The practice nurse had received the training they needed to provide good outcomes for patients with long-term conditions.

Updated 22 January 2015

The practice is rated as good for the care of families, children and young people.

Nationally reported data showed the practice had achieved good outcomes in relation to child health surveillance, contraception and maternity services. Systems were in place for identifying and following-up children who were considered to be at-risk of harm or neglect. For example, the needs of all at-risk children were regularly reviewed at practice multidisciplinary meetings involving child care professionals, such as school nurses and health visitors. Appointments were available outside of school hours and the premises were suitable for children and babies. Arrangements had been made for new babies to receive the immunisations they needed. New mothers had access to twice monthly health clinics where child health checks were carried out by a health visitor and nursery nurse. Young people had access to advice and guidance regarding sexual health.

Updated 22 January 2015

The practice is rated as good for the care of older patients.

Nationally reported data showed the practice had achieved good outcomes in relation to the conditions commonly associated with older people. The practice offered proactive, personalised care to meet the needs of older people. It provided a range of enhanced services including, for example, end of life care and a named GP who was responsible for their care. Clinical staff had received the training they needed to provide good outcomes for older patients.

Updated 22 January 2015

The practice is rated as good for the population group of working-age patients (including those recently retired and students.)

The needs of this group of patients had been identified and steps taken to provide accessible and flexible care and treatment. The practice was proactive in offering on-line services to patients. Repeat prescriptions could be ordered, and appointments booked, on-line. Appointments were available until 6.30pm each weekday and an extended hours service was provided once a week. Health promotion information was available both in the waiting area and on the practice web site. The practice provided additional services such as travel vaccinations, smoking cessation and minor surgery.

Updated 22 January 2015

The practice is rated as good for the population group of patients experiencing poor mental health (including people with dementia).

The practice had achieved good outcomes in relation to meeting the needs of patients with mental health needs. The practice held a register which it used to ensure patients received access to relevant checks and tests. 100% of patients with mental health needs had a comprehensive care plan covering the preceding 12 months which had been agreed with them, and their carers where necessary. The practice referred patients with alcohol and drugs addictions to appropriate support services. The practice regularly worked with multi-disciplinary teams to help meet the needs of vulnerable patients.

Updated 22 January 2015

The practice is rated as good for the population group of patients whose circumstances may make them vulnerable.

The practice had achieved good outcomes in relation to meeting the needs of patients with learning disabilities. The practice held a register which identified which patients fell into this group, and used this information to ensure they received an annual healthcare review and access to other relevant checks and tests. Staff worked with multi-disciplinary teams to help meet the needs of vulnerable patients. The practice sign-posted vulnerable patients to various support groups and other relevant organisations. Staff knew how to recognise and report signs of abuse in vulnerable adults and children. They were aware of their responsibilities regarding information sharing and how to contact relevant agencies, in and out of hours.