- GP practice
Long Stratton Medical Partnership
Report from 11 January 2024 assessment
Contents
Ratings
Our view of the service
At this inspection, we rated overall the practice good for providing responsive services. The practice is situated within the Norfolk and Waveney Integrated Care System (ICS) and delivers General Medical Services (GMS) to a patient population of about 7200. This is part of a contract held with NHS England. The practice is part of a wider network of GP practices in the South Norfolk primary care network. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the eighth lowest decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. There is a team of 4 GP partners and 4 salaried GPs at the practice. 4 nurses, 3 healthcare assistants, 2 advanced nurse practitioners, 1 paramedic, 1 mental health practitioner, 1 mental health recovery worker, 2 pharmacists, 3 first contact physio, and 1 social prescriber provide clinical support for patients at the branch practice. The GPs are supported at the practice by 3 GP associates and a team of reception/administration staff. The practice manager provides managerial oversight. Patient feedback was encouraged and there was a month on month increase to the in-house patient surveys. The practice is open between 8.30 am to 6.30 pm Monday to Friday. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments. Extended access is provided locally by the South Norfolk primary care network, where late evening and weekend appointments are available. Out of hours services are provided by NHS 111.
People's experience of this service
There were 7200 patients receiving care from the provider. The practice had positive data from their in-house patient surveys that were yet to be reflected in the National GP patient survey. The national GP survey results have shown an overall decline in patient satisfaction since 2021. Patients contacting the practice via telephone had decreased by 20%. There had been an 18% decline in patient satisfaction with appointment times offered. Overall patient experience of making an appointment had declined by 27%. Appointment times offered showed a decline in patient satisfaction by 10%. In response, the provider had asked patients for feedback and made changes to access. Positive data about access had been collated in the past 6 months that showed patient satisfaction was increasing month on month. There was an annual practice patient survey completed that was then collated and the provider completed an action plan of improvement areas. All proposed changes to be implemented were then sent for patient review, with further survey data collected to ensure the patient voice drove these changes. Staff were given opportunities to give feedback weekly for their input into all practice changes.