Abbey Medical Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found overall people felt involved in the assessment of their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We reviewed the practice’s results in the 2023 national GP patient survey. When looking at patients’ response to being involved in decisions about care and treatment, the results was better than the national average.

Reception staff were aware of the needs of the local community. Reception staff used signposting documents to refer patients to the appropriate healthcare professional. The practice participated in 3 audits that looked at whether appointments could have been seen by another health professional instead of a GP. Following the third audit, the practice had improved. Leaders were passionate about continuing to make improvements around care navigation and had signed up for the next phase of the ICB General Practice Improvement Programme (GPIP).

Clinical staff used templates when conducting care reviews to support the review of people’s wider health and wellbeing. Staff could refer people with social needs, such as those experiencing social isolation or housing difficulties, to a social prescriber.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.