Abbeycare and Nursing

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were at the centre of their care and the provider responded to any relevant changes in their needs. The provider understands the diverse health and care needs of people and of the local communities. People’s care was joined-up, flexible and supported choice and continuity. People were able to share feedback and ideas or raise complaints about their care, treatment and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received support, which was accessible, timely and in line with their diverse needs.

Staff and leaders were aware and alert to discrimination and equality that could disadvantage people from different groups accessing care. They supported people from different cultures and backgrounds and did not discriminate against them. The registered manager told us how they tailored their care to meet people’s specific needs.

The provider had policies and procedures in place relating to equality and diversity. The service complied with legal, equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.