18 December 2023
During an inspection looking at part of the service
We undertook a targeted assessment of the responsive key question at Lambeth Walk Group Practice. The rating for the responsive key question is Good. As the other domains were not reviewed during this assessment, the rating of good will be carried forward from the previous inspection and the overall rating of the service will remain Good.
Safe - not inspected, rating of good carried forward from previous inspection.
Effective - not inspected, rating of good carried forward from previous inspection.
Caring - not inspected, rating of good carried forward from previous inspection.
Responsive – good.
Well-led - not inspected, rating of good carried forward from previous inspection.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Lambeth Walk Group Practice on our website at www.cqc.org.uk
Why we carried out this assessment
We carried out a targeted assessment of the responsive key question. Targeted assessments enable us to focus on certain key questions to explore particular aspects of care.
How we carried out the assessment.
This assessment was carried out without a site visit
This included:
- Conducting staff interviews using video conferencing.
- Requesting evidence from the provider.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- Patients could access care and treatment in a timely way.
- National GP patient survey data showed higher than average patient satisfaction scores, particularly regarding telephone access.
- Complaints were used to drive improvement.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care