The Care Quality Commission
  • Doctor
  • GP practice

Dr S Virmani & Dr G Bedi

Overall: Good read more about inspection ratings

67 North Street, Whitwick, Coalville, Leicestershire, LE67 5HX (01530) 838866

Provided and run by:
Dr S Virmani & Dr G Bedi

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr S Virmani & Dr G Bedi on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr S Virmani & Dr G Bedi, you can give feedback on this service.

07/12/2021

During an inspection looking at part of the service

We carried out an unannounced inspection at Dr S Virmani & Dr G Bedi on 7 December 2021. This inspection was focused on the management of access to appointments.

Overall, the practice remains rated as good.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr S Virmani & Dr G Bedi on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was undertaken in response to patient feedback received by the Care Quality Commission and was focused on the management of access to appointments.

How we carried out the inspection

The inspection was led by a CQC lead inspector who spoke with staff at a site and requested some documentation to be sent via email following the visit.

Interviews were carried out with receptionists, the practice manager, the nurse and patients.

We found that:

  • People were able to access appointments in a timely way
  • The practice offered a range of appointment types including telephone consultations and face to face appointments
  • There were systems in place to support people who face communication barriers to access treatment
  • There were systems in place to monitor access to appointments and make improvements and the practice provided us evidence of the appointment system being reviewed and altered to meet patient need.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

26 August 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Dr EA Hepplewhite & Dr S Virmani (Whitwick Health Centre) on 26 August 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Information about safety was recorded, monitored, appropriately reviewed and any issues were addressed in a timely way. There was an effective system in place for reporting and recording significant events and complaints.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Urgent appointments were available on the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice