The Care Quality Commission
  • Doctor
  • GP practice

Hanham Surgery Also known as Hanham Health

Overall: Good read more about inspection ratings

33 Whittucks Road, Hanham, Bristol, BS15 3HY (0117) 935 2318

Provided and run by:
Dr A Aderogba and Partners

All Inspections

During an assessment under our new approach

Hanham Surgery is a GP practice in Bristol providing a range of primary medical services from its main and branch practice. We carried out an announced assessment of 1 quality statement, equity in access on 26 March 2024. We carried out the assessment as part of our work to understand how practices are working to try and meet the demands for access and to better understand the experience of people who use services and provider. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. The assessment of the quality statement equity in access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. The responsive key question rating remains good, as part of this assessment we identified areas needed for improvement. Whilst the leaders understood the challenges to patient access and responded to patient needs, patient feedback relating to access from the GP Patient Survey was below the national average for 2023.

23 January 2019

During a routine inspection

This practice is rated as Good overall. (Previous inspection - 21 April 2015: Rating Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr P Taylor and Partners on 23 January 2019 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risks to patients and staff. When incidents occurred, the practice learned from them and improved their processes.
  • The practice proactively monitored the effectiveness and appropriateness of the care it provided to ensure treatment was appropriate.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • The practice continuously reviewed the needs of its patient population and adapted processes to improve services for its population.

We found area of outstanding practice:

  • The practice used a clinical tool to identify older patients who were living with moderate or severe frailty. There was a multidisciplinary virtual assessment used to identify and plan for the care needs of patients who were frail and at risk of admission to hospital. This holistic approach enabled a number of professionals from health and social care backgrounds to undertake a thorough assessments at one time and therefore plan care at one point in time. We were provided with examples of two patients who had been repeatedly admitted to hospital. The virtual assessment and resulting plan has prevented further admissions.

There were areas where the provider should consider making improvements:

  • Review the recording of staff information including training and registration with professional bodies.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

21 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hanham Surgery and Oldland Surgery on 21 April 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, well led, caring and responsive services. It was also rated good for providing services for the population groups.

Our key findings across all the areas we inspected were as follows

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
  • The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example, through the One Care Consortium.
  • Patients said they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).
  • The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand
  • The practice had a clear vision which had quality and safety as its top priority. A business plan was in place, was monitored and regularly reviewed and discussed with all staff. High standards were promoted and owned by all practice staff with evidence of team working across all roles.

We saw areas of outstanding practice including:

  • The practice had participated in training to access the local scheme Identification and Referral to Improve Safety (IRIS) for domestic violence against women.

However there were areas of practice where the provider needs to make improvements

Importantly the provider should

  • Ensure that Drug misuse instalment prescriptions are checked and this is recorded on patient’s notes.
  • Introduce a system to provide an audit trail for medicines used in the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice