- GP practice
Hanham Surgery Also known as Hanham Health
Report from 20 March 2024 assessment
Contents
Ratings
Our view of the service
Hanham Surgery is a GP practice in Bristol providing a range of primary medical services from its main and branch practice. We carried out an announced assessment of 1 quality statement, equity in access on 26 March 2024. We carried out the assessment as part of our work to understand how practices are working to try and meet the demands for access and to better understand the experience of people who use services and provider. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. The assessment of the quality statement equity in access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. The responsive key question rating remains good, as part of this assessment we identified areas needed for improvement. Whilst the leaders understood the challenges to patient access and responded to patient needs, patient feedback relating to access from the GP Patient Survey was below the national average for 2023.
People's experience of this service
The GP Patient Survey data for 2023 regarding access was below the national average for all indicators relating to access. For example, 43% of respondents described their experience of making an appointment as good compared to a national result of 54%. A poor response of 4% of respondents said they usually got to see or speak to their preferred GP when they would like to compared to a national result of 35%. The Survey results were equal or higher than national and local averages for respondents being given a time for their last appointment, taking the appointment they were offered and being involved as much as they wanted to be in decisions about their care and treatment. The practice had reviewed the GP Patient Survey data and had taken action to improve the service however, the practice had not asked patients to provide their feedback. Results from the NHS Friends and Family Test were reviewed and found to be positive. In February 2024, 941 people responded to the survey and 93% were positive about the practice. CQC have received mixed feedback from patients via Give Feedback sharing both positive and negative experiences.