Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection of Clifton Road Surgery on 15 July 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for the older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances, and people experiencing poor mental health (including people with dementia).
Our key findings across all the areas we inspected were as follows.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The practice had a clear vision about providing a quality and caring service in a safe way.
- Patients said they were treated with dignity, compassion and respect. They were involved in decisions about their care and treatment. Information was provided to help patients understand the treatment choices available to them.
- Information about how to complain was available and easy to understand.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice