Clifton Road Surgery

Updated 23 April 2018

Clifton Road Surgery is located to the east of Rugby town centre. The practice was formed at the start of the NHS in 1948 and moved to its current location at a later date. There are currently 13,459 patients registered at the practice.

The practice is in an area with some pockets of deprivation and a growing migrant population, especially from eastern Europe. Rugby is one of the fastest growing towns in England and the growth of the town's population has placed increased demands upon the practice. It is also based in a listed a building which has planning restrictions. It is a longer term aim of the partner GPs and practice management to relocate the practice to more suitable facilities.

Clifton Road Surgery offers a range of NHS services including an antenatal clinic run by a community midwife and minor surgery. The practice offers a range of services including, family planning service, travel health, long term conditions, sports medicine, well man and well woman, and smoking cessation support. It is also a training practice and regularly hosts trainee GPs.

Parking is available on site and the practice has facilities for disabled patients.

The practice has six GP partners (a mix of male and female), two salaried GPs, three primary care practitioners (who are able to issue prescriptions), three practice nurses, two healthcare assistants and a paramedic. The clinical team are supported by a practice manager, a deputy practice manager, a team leader and a team of administrative and reception staff.

A chaperone service is available patients who request the service. This is advertised throughout the practice.

Clifton Road Surgery is open between 8am and 6.30pm Monday to Friday except for Tuesdays when it provides extended hours between 7am and 8am. Telephone lines are open until 6.30pm and a duty doctor is often available until 7pm each day. Saturday morning appointments are offered and telephone consultations are also available to suit the needs of the patient. The practice does not provide out of hours services to their own patients. Patients are provided with information about local out of hours services which they can access by using the NHS 111 phone number.

The practice website can be viewed at: www.cliftonroadsurgery.co.uk

Updated 23 April 2018

We carried out an announced comprehensive inspection at Clifton Road Surgery on 1 March 2018 as part of our inspection programme.

At this inspection we found:

• The practice had systems, process and practices in place to protect people from abuse. Staff were aware of how to raise a safeguarding concern and had access to internal leads.

• The practice had systems in place to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice discussed these in meetings, learned from them and improved their processes.

• The systems for the management of fridge temperatures did not always promote the safety of patients. For example, the practice were not able to demonstrate that they had followed their process to investigate a fridge temperature that had appeared to be out of range.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• The practice achieved 100% of the available points in the Quality and Outcomes Framework with an overall exception reporting rate of 7%.

• There was evidence of actions taken to support good antimicrobial stewardship.

• The practice had reviewed and increased its workforce and employed additional clinicians with a varied skill mix to help meet the health and social needs of patients and the demand for access to appointments.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• Staff involved treated patients with compassion, kindness, dignity and respect and the National GP Patient survey results reflected this. In addition comment cards we received reported levels of satisfaction with the services at the practice and patients we spoke with provided positive feedback. For example, 94% of patients said the last time they saw or spoke to a GP, the GP was good or very good at listening to them.

• The practice had identified the needs of transgender patients and developed a policy to support their prescribing and psychosocial needs in line with shared care services.

The areas where the provider should make improvements are:

• Establish an effective system to track, monitor and review the prescribing of high risk medicines.

• Review the recently strengthened system to record investigation of discrepancies in recorded fridge temperatures to ensure that patients are kept safe.

Updated 23 April 2018

Updated 23 April 2018

Updated 23 April 2018

Updated 23 April 2018

Updated 23 April 2018

Updated 23 April 2018