- Dentist
Havelock Dental Practice
Report from 3 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 30 May 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Havelock Dental Practice is in Whitby and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 4 dentists, 12 dental nurses, 1 dental hygienist, 2 dental therapists, 1 compliance manager, 1 treatment coordinator, 3 receptionists and 1 practice manager. The practice had 6 treatment rooms. During the assessment we spoke with 3 dentists, 6 dental nurses, 1 dental therapist, 1 compliance manager, 1 treatment coordinator, 2 receptionists, and the practice manager.
People's experience of this service
On the day of inspection, we spoke with 1 patient. Their response provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback.