The Care Quality Commission
  • Doctor
  • GP practice

Heath Lane Surgery

Overall: Good read more about inspection ratings

Heath Lane, Earl Shilton, Leicester, Leicestershire, LE9 7PB (01455) 844431

Provided and run by:
Heath Lane Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Heath Lane Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Heath Lane Surgery, you can give feedback on this service.

1 Dec 2022

During an inspection looking at part of the service

We carried out an announced focused desktop review at Heath Lane Surgery on 1 December 2022 following concerns which had been raised about the practice, however our inspection did not evidence that the concerns were correct. This inspection did not rate any key questions as it was a desktop review of the concerns raised.

The practice was last inspected in 2016 where it was rated good, and the full report can be found found by selecting the ‘all reports’ link for Heath Lane Surgery on our website at www.cqc.org.uk

How we carried out the review

This included:

  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • There was effective systems for receiving and acting on test results within the practice.
  • Test results were reviewed and acted upon in a timely manner.
  • Test results indicating urgent action were followed up appropriately.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

13 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Heath Lane Surgery on 13 January 2016. Overall the practice is rated as good. .

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice was pro-active in planning for increased future demand on services.

We saw evidence of outstanding practice:

  • The practice had innovated in leading in the provision of facilities for kidney dialysis that allowed patients to undergo treatment without the need to attend hospital.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

5 September 2013

During a routine inspection

One compliance inspector visited the practice. We spoke with eight patients. Everyone we spoke with was satisfied with the service they received. Comments patients made included: 'Overall it's a good service.', 'I think we're very lucky.', 'It's brilliant.' And 'I'm really impressed with the help and communication I've had with [their child].'

Patients told us GPs and nurses explained if they needed to do an examination or provide any treatment and asked for the patient's agreement. One patient told us they had: 'Always been consulted in my experience. [Staff checked] to see if I wanted a chaperone; always been consulted.'

We found the service had effective recruitment and selection processes. Patients told us staff were good. Comments included: 'People are good. The nurses are good.' and 'The staff are lovely.' Children and vulnerable adults were protected from abuse because the service had appropriate systems for identifying and reporting concerns.

Four of the patients we spoke with were members of the patient representative group (PPG). This is a group set up to represent the views of patients and raise concerns or suggestions about the service. The representatives we spoke with told us: 'I think we are valued.' 'The support we get and the way it works is tops.' and 'I'm happy and privileged to be part of the practice team.' We found the service had systems for checking the quality of the service, including taking account of the views of patients and staff.