Heath Lane Surgery

Updated 5 January 2023

Heath Lane Surgery is located in Town/City at:

Heath Lane

Earl Shilton

Leicester

Leicestershire
LE9 7PB

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning and treatment of disease, disorder or injury and surgical procedures.

The practice is situated within the Leicester and Leicestershure Integrated Care Board (ICB) and delivers General Medical Services (GMS) to a patient population of about 14,700. This is part of a contract held with NHS England.

The practice is part of a wider network of GP practices known as Bosworth PCN which was a group of 5 member practices who support around 37,500 patients.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the seventh decile (seven of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 97% White, 1% Asian, 1% Mixed and 1% Black.

The age distribution of the practice population closely mirrors the local and national averages. There is an equal distribution of Male and Female patients at the practice however there are higher than average pateints aged between 55 to 75.

There is a team of five GP partners with one salaried GP who provide appointments at the practice and support a team of training doctors. The practice has a team of two advanced nurse practitioners and four practice nurses who provide nurse led clinics. The practice also has an associate practioner and two healthcare assistances. The GPs are supported at the practice by a team of reception and administration staff which is overseen by the practice manager.

The practice is open between 8.30am to 6.30pm Monday to Friday. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments. Out of hours services are available by contacting NHS 111.

Updated 5 January 2023

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Heath Lane Surgery on 13 January 2016. Overall the practice is rated as good. .

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

• The practice was pro-active in planning for increased future demand on services.

We saw evidence of outstanding practice:

• The practice had innovated in leading in the provision of facilities for kidney dialysis that allowed patients to undergo treatment without the need to attend hospital.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice