Dr Satnam Sodhi Also known as SMS Medical Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed a total of 2 quality statements from this key question. We have combined the scores for these areas with scores for the quality statement areas we did not assess this time based on the rating for those areas from the last inspection, where these areas were rated as good. Our rating for this key question remains good. We found that the practice took account of people’s preferences and potential inequalities. People were able to access care and treatment from the service within an appropriate timescale for their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People participating in the assessment were positive about the availability of appointments. They told us that since the appointment system had changed, it was easy to make an appointment. People told us that whilst they could book appointments online, booking over the phone and in person was available to ensure those who did not have access to digital services were not excluded.

Staff informed us that the practice was part of a national initiative to tackle health inequalities in the local community. This included taking steps to tackle barriers to access faced by people in vulnerable circumstances, including migrants, in accessing healthcare.

The practice made reasonable adjustments to ensure patients could access the care, support and treatment they needed when they needed it. For example, changing the appointment system to allow for more on the day appointments in response to feedback from patients and the patient participation group. The lead GP was commissioned to provide minor surgery to people in the wider area. There was sufficient capacity so people did not have to wait long for a surgical appointment.

Feedback provided by people using the service was positive. Staff treated people equally and without discrimination.

Staff informed us that the practice was a ‘Safe Surgery’, which meant the practice had committed to tackle health inequalities faced by migrants in vulnerable circumstances accessing healthcare. Staff had received training to help tackle the barriers and assist people in their community, for example by helping people complete the registration process.

The practice provided care and support for a large number of patients who did not speak English as their first language. Translation services were available and most staff spoke different languages to support discussions with patients when needed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.