- GP practice
Dr Satnam Sodhi Also known as SMS Medical Practice
Report from 15 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 17 June to 20 June 2024. Dr Satnam Sodhi runs a GP practice, known locally as SMS Medical Practice, from a single site in Brent, North West London. The practice is located in a purpose-built health centre which also houses other GP practices and community health services. There were approximately 8,000 people registered with the service at the time of our assessment. This assessment was carried out because of the length of time since the previous inspection (2017). We assessed all the quality statements in the safe and well-led key questions. We also covered 4 quality statements across the effective and responsive key questions and have combined the scores for these 2 areas with scores from the last inspection for the quality statement areas we did not assess this time. At this assessment, we found that while there was generally a strong focus on safety, the provider was not always managing its prescribing of medicines and implementation of medicines alerts in a way that kept people safe. Except for this, the practice generally provided effective care and treatment that met people’s needs and provided examples, for example, cervical screening, where performance was improving. People could access care and treatment in a timely way and the practice had considered potential inequalities to improve the way it provided the service. The provider had systems and processes in place to provide care that met patients’ needs. It worked with external stakeholders to improve the quality of care and patient experience. The provider could demonstrate learning and improvement although further work was required to ensure that it effectively monitored its performance in relation to medicines optimisation and to more effectively encourage relevant patients to attend for ongoing monitoring.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. All the people who commented as part of the assessment (77) were happy with the service, frequently describing the service and the staff as ‘excellent’ and ‘amazing’. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback.