The Care Quality Commission
  • Doctor
  • GP practice

Dr A M Cole & Partners , Lockswood Surgery

Overall: Good read more about inspection ratings

Lockswood Surgery, Centre Way, Locks Heath, Southampton, Hampshire, SO31 6DX (01489) 576708

Provided and run by:
Dr A M Cole & Partners , Lockswood Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr A M Cole & Partners , Lockswood Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr A M Cole & Partners , Lockswood Surgery, you can give feedback on this service.

29 November 2019

During an annual regulatory review

We reviewed the information available to us about Dr A M Cole & Partners , Lockswood Surgery on 29 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

25 April 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr A F Cooper & Partners, Lockswood Surgery on 21 June 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Dr A F Cooper & Partners, Lockswood Surgery on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on 25 April 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 21 June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • The practice had focused on improving care for those with certain long term conditions.

  • There was a dedicated lead GP for all each of the main population groups.

  • The number of registered patients registered as carers was increasing and staff and patients were more aware of the need for this group of patients to be identified and coded correctly on the electronic patient system.

  • There was an increase in annual health checks for those with learning difficulties.

  • The practice encouraged patient feedback and had implemented an action plan to continue to improve care.

    However, there was an area of practice where the provider needs to continue to make improvements.

The provider should:

  • Ensure that the number of patients who are identified as carers continues to increase.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

21 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr AF Cooper, Lockswood Surgery on 21 June 2016. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect; however the patient survey data (of less than 1% of the practice population) was lower than local and national averages.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw one area of outstanding practice:

  • Individual needs and preferences were central to the delivery of services for patients who identified themselves as transgender. The impact of this was that a group of 12 patients received dignified care, screening and a sensitive approach.

The areas where the provider must make improvements are:

  • The practice must improve the care and support of patients with long term conditions such as diabetes and high blood pressure.

The areas where the provider should make improvement are:

  • The practice should aim to increase the identification of patients who may also be carers so appropriate care and support can be given.
  • The practice should take action to improve the patient experience and feedback.
  • Increase access for patients with learning disability who were offered annual health checks. 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice