Dr A M Cole & Partners , Lockswood Surgery

Background to this inspection

Updated 1 June 2017

Dr A F Cooper, Lockswood Surgery, is located at Centre Way, Locksheath, Southampton, SO31 6DX.

The practice is situated close to a shopping centre and has a level car park with two disability spaces. The practice is located in a purpose built building which is privately owned and leased to the partners. The building has six consulting rooms, two treatment rooms and a bright and spacious waiting room, which has a radio playing at low level. There is a large open reception area.

Dr A F Cooper, Lockswood Surgery, has a general medical services (GMS) contract to provide a range of essential and enhanced services for around 13,500 patients. Approximately 200 patients are residents living in a residential care homes. Generally the practice population has few ethnic minorities with only 1.4% of patients identifying themselves as from an Asian origin as opposed to white British. The practice is located in one of the least deprived parts of the country.

The practice serves the surrounding area of Locksheath, Warsash and Sarisbury Green. There are two full time GPs and seven part time GPs. Four of the GPs are partners in the practice. In addition there is a nursing team of four practice nurses and three health care assistants. There is an administration team of two managers, a head administrator and 13 receptionists and secretaries.

The practice is open between 8am and 6.30pm Monday to Friday. Appointments are also offered outside these hours as part of the Commuter Clinics that the practice has. These extended hours are Tuesday evenings 6.30pm – 7pm; Wednesday mornings 7.30am – 8am; Wednesday evenings 6.30 – 7.30pm; Thursday mornings 7.30am – 8am. On the first and third Saturday of each month the practice is open from 8am to 11.30am.

When the practice is closed the patients are encouraged to call the NHS 111 service.

Overall inspection

Good

Updated 1 June 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr A F Cooper & Partners, Lockswood Surgery on 21 June 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Dr A F Cooper & Partners, Lockswood Surgery on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on 25 April 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 21 June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

The practice had focused on improving care for those with certain long term conditions.
There was a dedicated lead GP for all each of the main population groups.
The number of registered patients registered as carers was increasing and staff and patients were more aware of the need for this group of patients to be identified and coded correctly on the electronic patient system.
There was an increase in annual health checks for those with learning difficulties.
The practice encouraged patient feedback and had implemented an action plan to continue to improve care.

However, there was an area of practice where the provider needs to continue to make improvements.

The provider should:

Ensure that the number of patients who are identified as carers continues to increase.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice