This practice is rated as Good overall.
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Springfield Medical Practice on 26 July 2016. The overall rating for the practice was requires improvement. We then carried out an announced focused inspection on 18 July 2017 to confirm that the practice had carried out their plan to address the areas that were rated as requires improvement that we identified in our previous inspection on 26 July 2016. Following this second inspection, the practice was rated as good, with the responsive domain rated as requires improvement.
This inspection was a desk-based focused inspection carried out on 14 June 2018 to confirm that the practice had carried out their plan to address the areas that were rated as requires improvement that we identified in our previous inspection on 18 July 2017. This report covers our findings in relation to those requirements.
At this inspection we found:
- Urgent same day patient appointments were available when needed.
- Results from the practice’s patient survey revealed a high level of patient satisfaction about the care given at the practice.
The areas where the provider should make improvements are:
- Continue to take action to improve telephone access for patients.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.
The figures quoted in the evidence table vary in places from the figures in the previous report due to the new model introduced by CQC for monitoring a range of key indicators for NHS practices, known as GP Insight. More information about GP Insight can be found by following the ‘how we use information’ link in the ‘What we do’ section on our website at www.cqc.org.uk.