Background to this inspection
Updated
11 July 2018
- The practice name is Springfield Medical Practice.
- Located in the Keresley area of Coventry at Bennetts Road South, Keresley, Coventry, CV6 2FL. Telephone number: 024 7633 2628. www.springfieldmedical.co.uk
- The practice has a General Medical Services (GMS) contract with NHS England. The GMS contract is the contract between general practices and NHS England for delivering primary care services to local communities.
- At the time of our inspection, over 7000 patients were registered at the practice.
- Springfield Medical Practice offers appointments from 8.30am to 6.30pm from Monday to Friday. From 8am to 8.30am the practice telephone system diverts any calls to an appropriate provider for assistance.
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In addition to routine clinics, the practice operates urgent same session clinic appointments. Access to these appointments is triaged by the duty doctor and patients are allocated an appointment by the doctor if needed.
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When the practice is closed, extended hours appointments are available through the local GP federation and these appointments are available at a number of local practices from 6.30pm to 9.30pm from Monday to Friday; from 9am to 2pm on Saturdays and from 9am to 1pm on Sundays. There are also further arrangements in place to direct patients to out-of-hours services provided by NHS 111 when the practice is closed.
- The practice has six partner GPs (two male and four female), two practice nurses, one healthcare assistant and two phlebotomists (people who take blood samples). There is also a locum practice nurse.
- The patient population demographics attending Springfield Medical Practice are broadly in line with national averages, with a below average number aged 20 to 40. Levels of social deprivation are average.
Updated
11 July 2018
This practice is rated as Good overall.
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Springfield Medical Practice on 26 July 2016. The overall rating for the practice was requires improvement. We then carried out an announced focused inspection on 18 July 2017 to confirm that the practice had carried out their plan to address the areas that were rated as requires improvement that we identified in our previous inspection on 26 July 2016. Following this second inspection, the practice was rated as good, with the responsive domain rated as requires improvement.
This inspection was a desk-based focused inspection carried out on 14 June 2018 to confirm that the practice had carried out their plan to address the areas that were rated as requires improvement that we identified in our previous inspection on 18 July 2017. This report covers our findings in relation to those requirements.
At this inspection we found:
- Urgent same day patient appointments were available when needed.
- Results from the practice’s patient survey revealed a high level of patient satisfaction about the care given at the practice.
The areas where the provider should make improvements are:
- Continue to take action to improve telephone access for patients.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.
The figures quoted in the evidence table vary in places from the figures in the previous report due to the new model introduced by CQC for monitoring a range of key indicators for NHS practices, known as GP Insight. More information about GP Insight can be found by following the ‘how we use information’ link in the ‘What we do’ section on our website at www.cqc.org.uk.