Background to this inspection
Updated
15 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
During the inspection
We spoke with one person and one relative of people who used the service about their experience of the care provided. We reviewed documents including two peoples care plans, medicine records and other relevant policies and procedures. We spoke with two members of staff including the registered manager.
Updated
15 October 2019
About the service
Sharing Healthcare Limited is a domiciliary care agency that provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting three people.
People’s experience of using this service and what we found
Systems were in place to keep people safe from harm and risk assessments were designed to keep people and staff safe. Recruitment practices were safe, and people received consistent care in a timely manner. There were systems in place to make sure people received their medicines safely. People were protected from the risk of infection. The service analysed accidents and incidents to prevent reoccurrence and keep people safe from harm.
Staff were supported through training and supervisions to provide effective care and support. People were supported to have their nutritional needs met and the service worked well with other health and social care professionals to provide holistic care and support and keep people well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People and relatives told us they found staff were kind and caring and staff respected equality and diversity. People and their relatives were involved in their care and support and people felt they were treated with dignity and were encouraged to be as independent as possible.
People received individualised care that met their needs. Information was provided to people in an accessible format. People told us they felt able to make a complaint and were confident that complaints would be listened to and acted on. The service was working towards ensuring staff were equipped with the skills to provide end of life care to people.
People, relatives and staff spoke positively about the service and said it was managed well. There were
systems in place to manage and monitor the quality of the service provided. The management team had regular contact with people using the service and their staff. They welcomed suggestions on how they could develop the service and make improvements. The registered manager kept up to date with best practice to ensure a high-quality service was being delivered.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08 June 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.