The Oakdin Clinic

Updated 18 November 2022

The Oakdin Clinic (The location) is operated by Oakdin (UK) Limited (the provider) at Laindon Road, Billericay, CM12 9LD.

The provider is registered with CQC to provide the following regulated activities:

• Family Planning
• Diagnostic and Screening
• Maternity and midwifery services
• Surgical procedures
• Treatment of disease, disorder or injury

The service website can be found at https://oakdinclinic.com/

The Oakdin Clinic is a consultant led independent provider of medical services offering specialist treatments to adults in areas such as dermatology, gynaecology, general surgery, orthopaedics, radiology and urology. Some consultants at the service provide treatment to under 18’s such as the Urologist, a Radiologist and a Dermatologist. All Doctors and Consultants who provide treatments at the practice have contracts to work with the provider under practicing privileges. Other clinical staff at the clinic include the lead nurse and health care assistants. There are a range of non-clinical staff who cover various duties including business legal affairs, administration, marketing and bookkeeping.

The clinic is open Monday to Thursday 9am to 8pm, Friday 9am to 6pm and Saturday 9am to 1pm.

The clinic is an approximate 15-minute walk from Billericay train station. It is easily accessible by car with ample parking on site. The premises have clinical treatment rooms and consulting rooms, a large waiting room and toilets for their service users. The clinic is on the ground floor and there is a ramp for accessibility.

How we inspected this service

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements. This included requesting evidence from the provider before the inspection. We then conducted a short site visit to inspect the building, review additional evidence, conduct on site interviews with staff members and review patient records.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 18 November 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Outstanding

We carried out an announced comprehensive inspection at The Oakdin Clinic on 22 July 2022 under section 60 of the Health and Social Care Act 2006. The inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider was previously registered as an NHS GP provider and inspected on 4 February 2015. They were rated as good in the key questions are services safe, effective, caring, responsive and well-led. The provider relinquished their NHS contract and is now an independent healthcare provider which offers specialist services such as dermatology, gynaecology, general surgery, orthopaedics, radiology and urology.

The CQC registered manager is the head of the clinic who is also the nurse in charge. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The CQC nominated individual is the clinical director and lead consultant at the clinic. A nominated individual is a person who is registered with the CQC to supervise the management of the regulated activities and for ensuring the quality of the services provided.

Our key findings were:

• The service had clear systems to keep patients safe and safeguarded from abuse.
• Staff had the information they needed to deliver safe care and treatment to patients.
• The premises were clean and infection prevention and control was well managed with appropriate cleaning processes in place.
• The service routinely reviewed the effectiveness and appropriateness of the safety and quality of care it provided to ensure treatment was delivered according to evidence-based guidelines.
• Patients were treated with respect and staff were kind, caring and involved them in decisions about their care.
• Patients were able to access efficient and effective care and treatment from the service, with appointments and results for scans available on the same day.
• The service demonstrated a culture which focused on the needs of patients and commitment to driving improvement.
• There was a clear leadership structure in place and staff felt supported by management.
• The service had a governance framework and had established processes for managing risks, issues and performance.

Whilst we found no breaches of regulations, the provider should:

• Continue to monitor non-clinical staff immunisations.
• Continue to monitor non-clinical staff training compliance for responding to medical emergencies.
• Continue to monitor and mitigate risks associated with legionella bacterium contamination of water systems.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

Updated 8 May 2015

The provider was rated as good overall and this includes this population group. The provider was rated as good for safe, effective, caring, well led and responsive. The concerns which led to these ratings apply to everyone using the practice, including this population group.

The GP maintained responsibility for leading in chronic disease management and patients at risk of hospital admission were identified as a priority. Longer appointments and home visits were available when needed. All patients had a named GP and a structured annual review to check that their health and medicine needs were being met. For those people with the most complex needs, the GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.