Bright Homecare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were treated fairly and free from the fear of being discriminated against. Managers used people’s feedback to improve care and to reduce any barriers people might experience due to their protected characteristics.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People understood their right to be treated equally and fairly and were provided with the care and support they wanted based on their specific needs. People described staff as kind, caring and compassionate. Comments included, “Staff are respectful and treat me well.”

People’s care plans contained information about their wishes, included any religious or cultural needs that staff needed to be aware of and respect. Staff files included and equal opportunities questionnaires which demonstrated a commitment to fair and equal treatment.

We did not receive any feedback from external health and social care professionals, however records seen indicate there were no concerns in this area.

People’s care plans contained information about their wishes, included any religious or cultural needs that staff needed to be aware of and respect. Staff files included and equal opportunities questionnaires which demonstrated a commitment to fair and equal treatment.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.