Archived: Hart View

Hart View is a care home, providing accommodation and support for up to eight people with mental health issues. There were six people living at the service at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People told us they felt safe at the service. Risk plans were in place specifically to support people’s well-being and safety. We observed people were relaxed in the company of staff. Staff were aware of the signs and indicators of abuse and they knew what to do if they had any concerns. People were encouraged to manage their own medicines where appropriate. Recruitment practices made sure appropriate checks were carried out before staff started working at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat and drink enough to maintain a balanced diet and were able to access other health care services when needed.

Staff were caring and worked with people to encourage their independence. Staff respected people and encouraged them to be involved in activities that interested them.

The provider had a complaints process in place. People knew how to make a complaint about an aspect of their care if they were unhappy about the support they received. The senior team and staff regularly worked with other professionals to ensure the best outcomes for people living in the home.

The provider had appointed a new manager and people and staff told us initial impressions were positive. Quality assurance systems were in place to monitor the running of the service and actions were addressed quickly to resolve any issues.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was good (published 12 July 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.