Archived: Hart View

Updated 19 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Hart View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At the time of this inspection the manager registered with the Care Quality Commission had left the service. However, a new manager had been appointed and will be applying for registration.

A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service about their experience of the care provided. We spoke with five members of staff including the manager and deputy manager. We spoke with the regional manager by telephone.

We reviewed a range of records. This included three people’s care records and medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 19 October 2019

About the service

Hart View is a care home, providing accommodation and support for up to eight people with mental health issues. There were six people living at the service at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People told us they felt safe at the service. Risk plans were in place specifically to support people’s well-being and safety. We observed people were relaxed in the company of staff. Staff were aware of the signs and indicators of abuse and they knew what to do if they had any concerns. People were encouraged to manage their own medicines where appropriate. Recruitment practices made sure appropriate checks were carried out before staff started working at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat and drink enough to maintain a balanced diet and were able to access other health care services when needed.

Staff were caring and worked with people to encourage their independence. Staff respected people and encouraged them to be involved in activities that interested them.

The provider had a complaints process in place. People knew how to make a complaint about an aspect of their care if they were unhappy about the support they received. The senior team and staff regularly worked with other professionals to ensure the best outcomes for people living in the home.

The provider had appointed a new manager and people and staff told us initial impressions were positive. Quality assurance systems were in place to monitor the running of the service and actions were addressed quickly to resolve any issues.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was good (published 12 July 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.