The Care Quality Commission
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Archived: Wimbledon Clinics

Overall: Good read more about inspection ratings

Wimbledon Clinics, The Lodge, Parkside Hospital, 53 Parkside, London, SW19 5NX (020) 8944 0665

Provided and run by:
Sage Medical (UK) Ltd

All Inspections

03 May 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Wimbledon Clinics on 03 May 2022 as part of our inspection programme.

Wimbledon Clinics is a private clinic that provides a multi-disciplinary approach to orthopedic care. The team comprises of sports physicians, surgeons and physiotherapists. The clinic is located within the Parkside Hospital. This service is registered with CQC under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures.

The service did not have a registered manager in place following the departure of the previous manager. However, we saw evidence of an application in progress. A registered manager is a person who is registered with CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

•The service had systems to manage risk so that safety incidents were less likely to happen.

•Risks to patients were always assessed and well managed, including those relating to safeguarding and recruitment checks.

•The clinic had policies and procedures to govern activity.

•The way the service was led and managed promoted the delivery of high-quality, person-centred care.

•The service proactively sought feedback from staff and patients, which it acted on.

•The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvements are:

  • Review the process of recording all minor incidents.
  • Take action to improve quality assurance processes.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

8, 9 April 2013

During a routine inspection

We spoke with one person using the service. They told us they had received 'plenty of information' prior to attending the clinic for their appointment about what they could expect from their consultation. They told us staff were 'efficient and helpful' when they contacted the service and they were able to get an appointment that was convenient to them.

We saw from testimonials, people spoke positively about their experiences of the care and treatment they had received. Comments we saw included; 'From the first moment that I needed to contact Wimbledon Clinics regarding knee surgery I was given first class treatment'; and 'The care I received at Wimbledon Clinics was excellent'.

We looked at people's records and saw care and treatment was discussed and planned with people using the service. We saw people received detailed information about what they could expect in terms of their care and treatment, as well as useful information about aftercare.

Staff received training to keep their skills and knowledge up to date. Consultants met regularly to confer on cases and share knowledge and practice. The service made improvements based on the views and experiences of people using the service. The service responded appropriately to findings from clinical audits.