Archived: Wimbledon Clinics

Updated 27 June 2022

Wimbledon Clinics

The Lodge

Parkside Hospital

London

SW19 5NX

020 8944 0665

https://wimbledonclinics.co.uk

Wimbledon Clinics is a private clinic that provides a multi-disciplinary approach to orthopedic care. The team comprises of sports physicians, surgeons and physiotherapists. The clinic is located within the Parkside Hospital.

The clinic is registered to provide care for adults only. However, the manager explained that they were currently reviewing the registration as children had previously been seen at the clinic during the initial registration. It was their intention to extend the registration to include providing services to children. The clinic operates within Parkside Hospital within a dedicated unit. The clinic employs the administrative staff such as the clinic manager, the reception and administrative staff. Consultants at the clinic provide services under practising privileges with Parkside Hospital being in charge of monitoring the contracts. The contract between the clinic and the Parkside Hospital also includes the use of a dedicated nurse to support clinics held by the consultants. The nurse’s duties include chaperoning, infection control checks and ensuring that clinical rooms are well stocked and equipped prior to treatments. The clinic has access to the safeguarding team based within Parkside Hospital who take the lead on all safeguarding matters. All equipment and building checks are undertaken by Parkside Hospital.

How we inspected this service

•During the site visit, we spoke with the clinic manager and briefly to one of the consultants.

•We looked at records related to patient assessments and the provision of care and treatment.

•Reviewed personnel files, service policies and procedures and other records concerned with running the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 27 June 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Wimbledon Clinics on 03 May 2022 as part of our inspection programme.

Wimbledon Clinics is a private clinic that provides a multi-disciplinary approach to orthopedic care. The team comprises of sports physicians, surgeons and physiotherapists. The clinic is located within the Parkside Hospital. This service is registered with CQC under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures.

The service did not have a registered manager in place following the departure of the previous manager. However, we saw evidence of an application in progress. A registered manager is a person who is registered with CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

•The service had systems to manage risk so that safety incidents were less likely to happen.

•Risks to patients were always assessed and well managed, including those relating to safeguarding and recruitment checks.

•The clinic had policies and procedures to govern activity.

•The way the service was led and managed promoted the delivery of high-quality, person-centred care.

•The service proactively sought feedback from staff and patients, which it acted on.

•The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvements are:

• Review the process of recording all minor incidents.
• Take action to improve quality assurance processes.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care