Portelet Manor Rest Home

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff felt part of the shared direction and culture and told us they liked working in the home. Staff and leaders were committed to the people living at the service.

There was a positive and person-centred culture in the service. Staff had access to people’s care plans and spoke knowledgably about the people they supported. Staff were happy in their roles. People were supported to access activities outside of the home.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they felt confident in speaking up if they had any concerns about the care being provided or any other issues around the home. Staff confirmed they knew how to whistle blow and to report concerns to external organisations if necessary.

The communication within the home had been improved by the registered manager who organised staff meetings, with the last one held in March 2024. During the meeting staff were encouraged to share their views of the service. Staff discussed people's assessments and the importance of keeping up to date with people's changing needs. The provider had a whistle blowing policy which provided guidance on how concerns could be raised.

People were supported by competent staff who were happy in their work. Staff told us they felt supported in their roles. Staff told us the registered manager and the management team, '‘Do not discriminate'’.

The home was an inclusive workplace where staff were treated and supported as individuals. Staff told us they were able to ask for reasonable adjustments to be made to their working pattern for specific needs, for example to incorporate family commitments or to look after their loved ones.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.