Portelet Manor Rest Home

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff and the registered manager demonstrated an awareness of people’s care and support needs. Staff told us they had read people’s care plans and risk assessments.

People were relaxed and comfortable with staff. It was evident that staff were knowledgeable about each person and treated them as individuals. Relatives told us they felt involved in people’s care. Comments included, ''The home is very good, well connected with the surgery, the staff here get (my loved one's) antibiotics and make sure they are seen by the regular GP that visits if they need it, they call the GP in between the round visits too when needed.''

At our previous inspection we found mental capacity assessments were not always in place. Improvements had been made and the service worked within the principles of the Mental Capacity Act 2005. People had effective mental capacity assessments, and best interest documents were clear and up to date. People’s human rights were respected.

Staff demonstrated they are supporting people in line with their care plans. One staff member told us they were involved in creating and reviewing people's care plans.

We used the Short Observational Framework for Inspection (SOFI). SOFI is used by our inspectors to capture the experiences of people who use services who may not be able to express this for themselves. During our onsite assessment we observed people having lunch, which was relaxed and friendly. People were given choice on where they wished to sit. People were given choices of various main meals and desserts. Relatives told us they felt involved in people's care. One relative told us, ''They are good for (my loved one), moments of interaction, ... they acknowledge (my loved one) and give them the reassurance.''

People were referred to the speech and language therapist (SALT). SALT is the Speech and Language Therapy who provide assessment of swallowing or communication difficulties for people with medical, neurological and surgical conditions. SALT guidelines were clearly displayed in the kitchen. People’s nutrition needs were risk assessed.

External health care professionals told us they had seen improvements in the running of the home, including better engagement with people in terms of activities and respecting their wishes.

Care plans had information about people’s health conditions and were updated to reflect people’s changing needs. There was an effective system in place to check and record people's Lasting Powers of Attorney. This was an improvement since the previous inspection.

Staff told us they were involved in professional meetings with people's GPs and social workers.

Relatives and people we spoke with told us they felt involved in people’s care and treatment. Comments included, ''The carers are good, it is peaceful here.''

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.