Hawkhurst House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person centred care that met their individual needs. This included life choices, culture, beliefs and preferences. People told us there were lots of things going on all the time and entertainers visited regularly which people enjoyed. People were supported by the activities organiser to maintain contact with relatives using tablets and other mobile devices. People could also be supported to have virtual consultations with medical professionals if required.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Everyone we spoke to liked living in Hawkhurst House and said their lives were enriched by a variety of activities, mostly chosen by the individuals. People only engaged in activities if they wanted to. Activities were led by an enthusiastic and passionate person. There was an activity board which detailed the planned activities in words and pictures. There had been an increase in the hours for the activity team. People told us there were lots of things going on all the time and external entertainers came in regularly which people enjoyed. People were able to make suggestions, many of which were adopted, for example, people commented about not having flowers on the balcony, so people were supported to plant up a range of flower pots. People and relatives commented on this change during our assessment. The service organised inclusive events, for example, 'Armchair Cruises'. This is an annual event which takes place each October. A different country is visited each week. One of the cruises includes 'The Captain's Table' which is followed by live entertainment - this is a dress up event and some residents join the captain (i.e. Registered Manager dressed as the captain) for dinner. During the day for each cruise, activities are run which are related to the country being visited. In 2022, we visited India and our Indian staff were involved in choosing and cooking the meal. Following the meal, staff dressed in traditional clothes and performed dances. Some people had pet birds in their rooms and staff went the extra mile to support them to care for them if they needed assistance. Some people had bird feeders outside their rooms so they could watch the birds come and go. A local junior football club brought presents in for people. A Fellowship meeting was held every other week for those people who liked to attend, and a priest and vicar visit regularly to support some individuals.

Person centred care was fully embedded within the service by staff at all levels. Staff attended an in-house training course called, "Being Person Centred", this course includes, in addition to 'The Emotional Journey' sessions on 'Removing Control', 'Observing the Lived Experience', 'Making Mealtimes Matter'. This encouraged staff to think about all aspects of equality and meeting people's individual needs - this included life choices, culture, beliefs and preferences. People were supported by the activities organiser to maintain contact with relatives using tablets and other mobile devices. They could also be supported to have virtual consultations with medical professionals if required.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.