Hawkhurst House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People spoke highly of the staff telling us they were kind, friendly and treated them in a respectful way. Staff knew people well and observation showed that people were at the centre of their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People said, "Everything they do is led by me", "They always make sure I do things for myself if I can" and, "They know when I want to get up and go to bed, but they still always ask me." People told us staff called them by their preferred name and always knocked on their door before entering. People were supported to make choices about all aspects of their lives, for example food, clothes they wore, what time they got up and went to bed and how they wanted their care delivered. We saw a person choose their meal at lunch time, but when it was delivered to them they changed their mind. The staff quickly took the meal away and brought them the alternative they had asked for. People told us they attended meetings with the managers and gave examples of suggestions they had made that had been implemented by the service. People also attended regular meetings with the chef.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.