Ashby Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. People had the opportunity to share their views on the care and support they received through regular meetings with people and staff. Staff supported people to access health professionals so they could manage their healthcare needs.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People we spoke with did not raise any concerns in relation to being treated equally and fairly. Staff treated people as individuals and their views were sought and listened to.

Leaders and staff understood people had a right to be treated equally and fairly. They told us there had been no issues with accessing healthcare for people and worked closely with the local GP and other professionals.

People’s care records contained information about their individual health and communication needs. This ensured staff and other health and social care professionals had access to information about how people wanted to be supported.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.