Ashby Court

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. People were treated as individuals; their preferences and choices were known and respected. People were supported to make choices and have control over their lives.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to be as independent as possible and make decisions and choices about their lives. People told us how they made decisions about where they went and what they ate. A person told us, “Staff are trying to help me be more independent. [Previous home] was not like that, I never want to leave.” People told us that staff helped them source new activities and if an activity had been organised, they would be asked if they wanted to go or not. A person told us about a holiday they all liked to go on together where there were lots of things to do. They told us they had been putting money aside for it and was excited to go again this year. A person told us how they lived with their best friend and how they got on really well and loved living with them. They told us how they all looked out for each other.

Staff told us most of the people at Ashby Court were independent. They explained how they ensured the people who weren’t as independent were supported to make choices. A staff member told us some people had strict routines, but they never assumed that’s how they wanted to do things each day, they always asked them in case anything had changed. Staff told us how they supported people to maintain relationships and how people still met up with old friends. They explained that most people liked going to a local club where they met with their friends and did activities.

We observed people making choices throughout the day. A person had completed their laundry and was hanging it on the line. Another person was relaxing in the garden and 2 people were together doing some drawing which they told us was a mutual interest. People clearly felt ownership of where they lived, proudly showing us their homes and how they had decorated them.

Care plans contained evidence of people’s consent to care and guidance for staff on how to support people to gain consent prior to delivering care or where people had varying capacity. Plans had been put in place with people to state how they wanted to be supported when they felt unwell and maybe couldn’t make those decisions at that time. There was evidence in care plans that people had been informed about advocacy services and whether they wanted the support of those.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.