• Doctor
  • GP practice

Birstall Medical Centre

Overall: Good read more about inspection ratings

4 Whiles Lane, Birstall, Leicester, Leicestershire, LE4 4EE

Provided and run by:
Leicester City Group Partnership

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Birstall Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Birstall Medical Centre, you can give feedback on this service.

10 December 2019

During an annual regulatory review

We reviewed the information available to us about Birstall Medical Centre on 10 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

30 August 2018

During a routine inspection

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

This inspection was a comprehensive announced inspection carried out on 29 and 30 August 2018.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The was a process in place to help protect vulnerable patients from abuse.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Some patients had reported that they experienced difficulty accessing the surgery by telephone to make appointments and that routine pre-bookable appointments were sometimes difficult to obtain.
  • There was a focus on continuous learning and improvement at all levels of the organisation.
  • There was a strong and dedicated practice team.

The areas where the provider should make improvements are:

  • Review the process of accessing the practice by telephone and continue to assess appointment availability.

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Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice