Background to this inspection
Updated
12 October 2018
Birstall Medical Centre, a partnership, provides primary medical care for approximately 7,600 patients living in Birstall and the surrounding area from two surgeries, the main surgery being at 4 Whiles Lane, Birstall LE4 4EE and a branch at 2 Border Drive, Leicester LE4 2PF. Both surgeries were visited during the course of the inspection.
The service is provided under a General Medical Services contract with NHS West Leicestershire Clinical Commissioning Group.
The provider is registered to provide the regulated activities of; diagnostic and screening procedures; family planning services; surgical procedures; treatment of disease, disorder or injury.
The practice is not a dispensing practice but there is a community pharmacy located in the same building as the Birstall surgery.
The area is less deprived than the national average.
The practice is staffed by two GP partners, one salaried GP and four associate GPs. There is one pharmacist, one nurse and three healthcare assistants. They are supported by a team of receptionists and administration staff.
The Birstall surgery is open between 8am and 6.30pm Monday to Friday. The Border Drive surgery is open from 8am to 6pm excepting Thursdays when is closes at 1pm.
When the surgery is closed GP out-of- hours services are provided by Derbyshire Health United which is accessed via NHS111.
Updated
12 October 2018
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
This inspection was a comprehensive announced inspection carried out on 29 and 30 August 2018.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The was a process in place to help protect vulnerable patients from abuse.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Some patients had reported that they experienced difficulty accessing the surgery by telephone to make appointments and that routine pre-bookable appointments were sometimes difficult to obtain.
- There was a focus on continuous learning and improvement at all levels of the organisation.
- There was a strong and dedicated practice team.
The areas where the provider should make improvements are:
- Review the process of accessing the practice by telephone and continue to assess appointment availability.
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Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Working age people (including those recently retired and students)
Updated
12 October 2018
People experiencing poor mental health (including people with dementia)
Updated
12 October 2018