Helping Hands Bristol

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider asked people for feedback in different ways to ensure they understood and engaged where possible. They were aware of the potential barriers and challenges people may face. Staff listened to people and tailored their care and support when required. Relatives felt able to contact members of the management team or other staff if they had concerns or problems. Staff looked for ways to address the barriers people might face to improve people’s care and achieve equity. They were committed to providing good quality care which met people’s individual needs. There was an awareness of equality and human rights legal requirements throughout the organisation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were asked to provide feedback in different ways. Staff held regular meetings with people to gather feedback and review their needs. Where necessary, this resulted in changes to people’s support and the service provided. Regular surveys were completed, and we were shown the results of a survey held in October 2023. This showed people’s level of satisfaction was high and comments were positive. Feedback gathered from surveys was reviewed and analysed, and actions taken as required.

Feedback was positive about individuals’ experiences with managers, staff, and the services provided. It was evident staff empowered people and their relatives to influence how they were supported. Everyone felt staff listened to their views and acted on any feedback. Comments included, “We can definitely speak with the manager or staff if we need too”, “Staff treat me well and I am always respected” and My family and I are extremely happy with everything and are so grateful for the care received. We all know should we ever have any questions or problems at all we can call the office and if needed the manager is always available if required.”

Staff were committed to providing good quality care which met people’s individual needs. One staff member told us, “I take great pride in my job, all of the team are very caring and you can see they do what they do because they care.” Staff were positive about their role and told us they aimed to promote and maintain independence and enhance people’s lives. They shared examples of things they had done to support people which they were proud of, and they were aware and sensitive of the challenges people may face. Staff had received training and understood their role in ensuring people's equality and diversity was respected.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.