ASK4CARE - Huddersfield

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Care planning put people at the centre of how care was planned and delivered. Staff were alert to change and worked flexibly when needed. Staff understood the health and care needs of people and responded well to involve external professionals when needed. People were supported to access care in ways that meet their personal circumstances.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received person-centred support from staff who understood the need to look out for them. A small minority of people couldn’t recall having formal reviews regarding their care needs, but the majority gave positive feedback in this regard. People received phone calls and visits to check their care package was providing them with the right level of support. One person said, “The office calls to check that I’m alright. They ask if I’m happy with the carers and that they are doing their job. They (office staff) are coming this week to talk about what I need.” The service understood that people needed varying levels of support and advocacy to ensure they got the right help. Staff were pro-active in advocating for people.

The registered manager and other staff worked well with people and a range of other agencies to ensure people’s experiences of health and social care weren’t negatively impacted. They advocated well for people when things weren’t right and ensured they got the right support. Staff worked well to help reduce the potential health inequalities people faced.

Policies, procedures and changes to personnel had regard to the need to help reduced inequalities in care. The provider’s supporting of staff in turn supported their ability to give people using the service their focus.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.