ASK4CARE - Huddersfield

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with dignity, patience and empathy. They gave consistently positive feedback about the caring and respectful approach of staff. Their privacy and right to a full life was respected. Their preferences and choices were respected and their independence celebrated. The culture of the service was one geared towards meeting people’s individual needs in a dignified manner.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People confirmed they were involved in how their care was planned and delivered. One person told us, “I tell them what to do and they do it.” Others described a subtle, collaborative approach to problem solving and staff who worked with them from the outset. One relative said “All the carers are friendly, cheerful and chatty. They encourage [person] to talk. It’s very much a positive relationship with the carers. [Person] talks to me about them. Staff ask her if they feel sore and are very caring.”

Staff helped people access the things they wanted on a day-to-day basis and to retain their independence. They gave examples of people’s varying levels of independence and pride, and how they helped maintain these (for instance understanding when a person wanted to complete aspects of personal care themselves).

There was a systematic and rigorous approach to ensuring people had the time and space to be able to articulate their needs and be supported to be as independent as they wanted. Regular telephone calls and questionnaires were used to gather people’s views and to act on them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.