Gittisham Hill House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were treated as individuals and their views sought and listened to. People were asked for their views on how the service was managed and they knew how to complain. People, relatives and staff said they felt listened to and were confident in the management of the service. People were aware of how to raise any concerns but said they had no cause to complain. Where a relative had raised minor issues, these had been addressed. Comments from people included, “I can’t say I have any complaints. There is nothing to complain about here. We are so well looked after” and I have none (complaints) but would speak with the manager She is lovely, a very good person. You can speak to anyone anytime. It is first class”. There was a positive culture within the staff team and staff tailored care and support to meet people’s needs. People felt listened to and were happy with the care and support they received. People told us they had access to healthcare professionals when needed to ensure the best possible outcomes for their health.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received care and support that was personalised, coordinated and worked well for them. People said they could see their GP or other health professionals when needed. People told us they felt safe and confident to raise any concerns they might have. They said they felt listened to and were confident in the management of the service.

The service worked with other health and social care professionals in line with people’s specific needs. Feedback from professionals showed issues raised by them were dealt with. They told us the service was responsive, and worked collaboratively with others to ensure good outcomes for individuals.

Care files showed evidence of professionals working together. For example, the service liaised closely with various health and social care professionals which had proven beneficial to people living at the home. Where recommendations had been made, these were incorporated into people’s care plans.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.