Gittisham Hill House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People said they made many of their own decisions and staff respected and promoted people's individual preferences. People were treated as individuals. We saw staff respected people's choices such as where people wanted to spend their time, what they wanted to eat and if they wanted to involve themselves in activities within the home. We saw staff understood the importance of people making decisions for themselves and this was promoted. The provider and staff understood how important social interaction was for people. A team of wellbeing staff organised various group and individual activities daily. People were given information about planned activities so they could choose which ones they wished to participate in. The provider had policies and processes to support people to maintain choice and control in their lives. This included unrestricted visiting.

This service scored 90 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported and treated with dignity and respect; and involved in their care. People appeared very at ease with staff. They told us staff treated them with dignity and kindness, and they felt staff really cared about them.

The manager and provider had developed a culture that was open, inclusive, and person-centred. People were supported to have choice and control over how they were supported, and to make decisions about their care, treatment and well being.

Our observations showed staff understood people's individual needs and preferences. We observed positive interactions between staff and people. We saw staff encouraging and supporting people to make decisions, which staff respected.

Where people were unable to make decisions for themselves, Mental Capacity Assessments (MCA) had been completed. Where necessary, decisions were made on behalf of people, in consultation with appropriate others, in people's best interests. Staff had received training about the MCA and Deprivation of Liberty Safeguards (DoLS). People's choices and preferences were included in their care plans. These were regularly reviewed and updated as people's needs changed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.