Angy Care Limited

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We identified a breach of regulations in regard to person centred care. Systems and processes were not in place to ensure people received person centred care. Care plans failed to consider people’s wishes regarding their end of life care. The registered manager failed to provide us with information regarding people’s care and support and therefore we could not be assured people were able to access their own information.

This service scored 32 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. For example, care plans lacked necessary detail and were not person centred.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. The business manager was not able to provide information relating to people’s care and support. Staff would not engage with us so we could not be assured that people were treated as individuals. Care plans did not fully reflect people’s physical, mental, emotional and social needs, including those related to protected characteristics under the Equality Act. For example, there was no information in one persons’ care plan about their social needs and what support they needed from staff to help meet their needs.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. For example, care plans did not provide information that was accurate and up to date.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. The business manager was not able to provide information relating to people’s care and support. Staff would not engage with us so we could not be assured that people had access to their information.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. Care plans did not provide information that was accurate and up to date. The registered manager did not share information with us for the assessment and therefore we could not be assured that they were supporting people to access information and advice about their care.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. For example, there was not a system in place to enable people to formally give feedback on their care to the provider.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. The business manager was not able to provide information relating to people’s care and support. Staff would not engage with us so we could not be assured that there were systems in place for staff to feedback to the registered manager.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. We were not assured there was a robust complaints process to ensure action would be taken if areas of concern were identified. We were not assured the registered manager sought people’s and their relatives’ views to ensure people were happy with their care. The registered manager did not seek feedback to identify what changes could be made to improve the service.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. For example, we could not be assured that systems were in place to support people who may be at risk of experiencing inequalities in experience or outcomes.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. The business manager was not able to provide information relating to people’s care and support. Staff would not engage with us so we could not be assured that there were systems in place to ensure people experienced good outcomes.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. We could not be assured that the registered manager understood what people are most likely to experience in relation to inequality in experience or outcomes.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. For example, care plans did not detail people’s preference or wishes relating to their care and support at the end of their life.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. The business manager was not able to provide information relating to people’s care and support. Staff would not engage with us so we could not be assured that staff understood how to support people who were at the end of their life.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. People were not supported to make informed choices about their care and plan for their future while they had capacity to do so. Care plans did not detail people’s preference or wishes relating to their care and support at the end of their life.