Angy Care Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We identified a breach of regulations in relation to dignity and respect. Systems and processes were not in place to ensure people received care and support that met their needs and wishes. People’s human rights were not upheld because people had not been supported to make decisions in line with the Mental Capacity Act. Language in one person’s care plan was not dignified.

This service scored 30 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. For example, there was no systems in place to monitor the quality of care provided by staff.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. We asked the business manager if we could review the daily records, however they told us we could not as they did not have access to them. We could not be assured that people were treated with kindness, compassion and dignity.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. For example, people’s cultural, religious and social needs were not considered or documented.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. The business manager was not able to provide information relating to people’s care and support. Staff would not engage with us so we could not be assured that people were treated as individuals.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. People’s individuals needs and preference were not reflected in their care and support plans. People’s personal, cultural, social and religious needs were not considered. Care plans did not detail what, if any, cultural or religious preferences people had, or how staff could support them.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. For example, care plans did not contain any information on how people were supported with their independence.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. We asked the business manager if we could review the daily records, however they told us we could not as they did not have access to them. We could not be assured people were being supported with their independence.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. Systems were not in place to ensure people could make decisions and have control over their care and support. Care plans did not contain any life skills that people wanted to develop or meaningful goals and aspirations. Care plans did not contain information about what people could do for themselves and the level of support they may need for some tasks. One person’s care plan detailed staff are to help with hair care, nail trimming and grooming tasks, however there was no other information to guide staff.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. For example, there were no systems in place to ensure people’s needs, views, wishes and comfort were a priority.

We could not collect evidence under this category from the registered manager as they would not engage with us throughout the assessment. The business manager was not able to provide information relating to the people’s care and support. Staff would not engage with us so we could not be assured that they were able to quickly recognise when people needed urgent help or support.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.