9 June 2016
During a routine inspection
This is our first inspection since registering the service with the Care Quality Commission in January 2013.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Policies, procedures and information available in relation to the Mental Capacity Act 2005 (MCA) ensured that people who could not make decisions for themselves were protected. Care workers demonstrated a good understanding of how to obtain consent for care from people who used the service.
People’s health care needs were assessed, and care planned and delivered in a consistent way. Risks associated with people’s care needs were assessed and updated when needs had changed.
Care plans were tailored to people’s unique and individual needs.
Care workers were provided with mandatory training, for example safeguarding adults, manual handling, food safety and medicines awareness. The only care worker in post had already achieved health and social care qualifications.
Relatives told us that staff respected people’s privacy and dignity and worked in ways that demonstrated this.
Relatives said, and care records confirmed that people’s preferences had been recorded and that staff worked well to ensure these preferences were respected.
Relatives told us they were able to complain and felt confident to do so if needed.
The relative and the care worker told us that they provided their views about the quality of the service to the registered manager and were confident that actions would be taken to address suggestions for improvements.