Kaidy Employment Agency

Updated 20 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

One inspector carried out the announced inspection on 9 June 2016. We told the provider two days before our visit that we would be coming. We gave the provider notice of our inspection as we needed to make sure that someone was at the office in order for us to carry out the inspection.

Before we visited the service we checked the information that we held about the service and the service provider including notifications we had received from the provider about events and incidents affecting the safety and well-being of people.

During our inspection we went to the provider’s office. We reviewed one care plan, one staff file, training records and records relating to the management of the service such as audits, policies and procedures.

We were able to speak with one relative, one care worker, the office manager and registered manager.

Updated 20 July 2016

We undertook an announced inspection of Kaidy Employment Agency on 9 June 2016. Kaidy Employment Agency is a domiciliary care agency registered to provide personal care and nursing care to people in their own homes. At the time of this inspection Kaidy Employment Agency did not provide any nursing care to people living in their own home and therefore did not carry out this regulated activity. The service provides support to people of all ages and different abilities. At the time of inspection the service provided care to one person provided by one care worker

This is our first inspection since registering the service with the Care Quality Commission in January 2013.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Policies, procedures and information available in relation to the Mental Capacity Act 2005 (MCA) ensured that people who could not make decisions for themselves were protected. Care workers demonstrated a good understanding of how to obtain consent for care from people who used the service.

People’s health care needs were assessed, and care planned and delivered in a consistent way. Risks associated with people’s care needs were assessed and updated when needs had changed.

Care plans were tailored to people’s unique and individual needs.

Care workers were provided with mandatory training, for example safeguarding adults, manual handling, food safety and medicines awareness. The only care worker in post had already achieved health and social care qualifications.

Relatives told us that staff respected people’s privacy and dignity and worked in ways that demonstrated this.

Relatives said, and care records confirmed that people’s preferences had been recorded and that staff worked well to ensure these preferences were respected.

Relatives told us they were able to complain and felt confident to do so if needed.

The relative and the care worker told us that they provided their views about the quality of the service to the registered manager and were confident that actions would be taken to address suggestions for improvements.