Oakley Lodge Care Home (55)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by a staff team that knew them sell. Staff treated people with kindness. People’s choices was promoted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff understood person centred care. Staff told us they ensured that people were in control of their lives a much as possible. One staff member said, “We have a planner so people know what is coming now and next. We will give people options throughout the day. We make sure we are clear in how we ask people what they want to do, ensuring they understand the activity.”

We observed the meal time experience of people living in the service. The lounge/dining area was quite noisy, there was limited cues to indicate to people what was happening now and next. We observed people being guided to the table for their meal, where 1 person was served lunch, there was then a 10 minute delay until the next person was served, this led to 1 individual becoming distressed due to the length of time they had been waiting. Whilst staff were kind and caring, there were periods during our observation where staff outpaced people and did not appear to recognise the impact the environment was having on people.

People were supported to access the community and participate in activities and events they wanted to. For example, 1 person was supported to attend youth club each week. People were able to have friends and family visit when they wanted.

People were supported to access the community and participate in activities and events they chose to. There was a weekly activity plan which was developed with people using the service.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.