Oakley Lodge Care Home (57)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support. The provider was proactive in obtaining feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Relatives told us they were involved in planning peoples care. People were asked for regular informal feedback, in addition to a yearly, formal feedback survey.

Staff were aware of barriers to inequality and prided themselves on having a diverse staff team where they could share and integrate their cultures into the service.

People’s care was regularly reviewed, where people were not always able to be involved in any decision making processes themselves, the provider ensured others were involved in this process, for example relatives and health professionals.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.