We carried out an announced comprehensive inspection of the Harley Street Dermatology Clinic (the service) on 27 April 2022, as part of our inspection programme. The service had been inspected previously in January 2013, before the CQC introduced ratings for independent healthcare providers.
This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
The service, which includes clinical diagnoses and treatment of skin conditions and diseases, is provided by Dr Suchitra Badvey (the provider) who is registered by the CQC under the Health and Social Care Act 2008. The registration is in relation to the regulated activities Diagnostic and screening procedures and Treatment of disease, disorder or injury. Not all of the services provided fall within scope of the CQC registration. The exceptions from regulation by the CQC which relate to particular types of regulated activities and services are set out in Schedule 2 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service provides a range of non-surgical cosmetic interventions, which are not within the CQC’s scope of registration. Therefore, we did not inspect and report on those aspects of the service.
Our key findings were:
- The service provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- The provider treated patients with kindness and respect and involved them in decisions about their care.
- The provider adjusted how they delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
- The way the service was managed promoted the delivery of high-quality, person-centre care.
The areas where the provider should make improvements are:
- Proceed with conducting the second cycle of recent clinical audits to identify and implement, where appropriate, any improvements to the service.
- Proceed with identifying a means, and make provision for, patients’ healthcare records to be retained in the event that the provider ceases operation.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care