Updated 10 May 2022
Harley Street Dermatology Clinic is a private medical service provided by Dr Suchitra Badvey (the provider). It operates from rented premises at 10 Harley Street, London W1G 9PF.
The provider is registered by the CQC to deliver healthcare services relating to the clinical diagnosis and treatment of skin conditions and diseases. The registration relates to the regulated activities Diagnostic and screening procedures and Treatment of disease, disorder or injury. Not all of the services provided fall within scope of the CQC registration. Cosmetic treatments provided by the service are exempt from regulation, being included in Schedule 2 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Accordingly, we did not inspect and report on those aspects of the service.
The provider is a sole practitioner, registered by the General Medical Council (GMC), and does not employ any administrative staff. The service operates mostly on Saturdays and Sundays, between 11:00 am and 4:00 pm. Consultations are by appointment only and may be conducted face-to-face or remotely, either by telephone or video calls. The service is provided to adults and children, although in practice children under 16 years of age are rarely seen.
Treatment provided that are relevant to the CQC registration includes minor surgery, such as curettage (scraping), cautery (burning) or cryocautery (freezing) of warts, verrucae or other skin lesions, which are carried out under a local anaesthetic.
Details of the service provided can be found on the website: - www.harleystdermatology.com
How we inspected this service
Before the inspection we gathered and reviewed information from the provider. We also reviewed information held by the CQC on our internal systems. We carried out a site visit and spoke with the provider.
We reviewed the provider’s governance policies and looked at five sets of healthcare records of patients using the service.
Due to the current COVID pandemic we were unable to obtain feedback from patients using our normal process of asking the provider to place comment cards at the service location. No patients had consultations booked on the day of our inspection visit. However, we reviewed the feedback submitted by patients directly to the provider and on two verified review websites, regarding their experience of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.