Park House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider completed weekly key worker meetings with people to gather feedback and to make changes to their care where needed. Feedback was also gathered from people via satisfaction surveys and group meetings. During these processes any actions needed formed part of a service development plan to drive continous improvement at the service. Staff confirmed they supported people to feedback on their care through weekly key worker meetings with people. People told us they had a key member of staff they could go to if they had any questions or needed support around their care. People were regularly asked to provide feedback about their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff told us how they worked to make people's care person centred. One member of staff said, "We get information from people, so we know how they want to be supported. We can add to the care plans which makes it personal to them." Staff spoke about 1 to 1 meetings with people and group meetings that gives them the opportunity to express their views, choices, preferences, dislikes, changes to their care and any concerns they may have. One staff member told us, "We have 1 to 1 meetings with people to seek any feedback on choices about food and drink, tasks they need support with and activities they wish to do.”

We observed staff supporting people to make decisions about their day-to-day choices that included where they wanted to spend their time, what they wanted to eat and about any activities they wanted to take part in.

People had a keyworker who worked with them to support with any changes needed to their care and support.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff said they had been involved in gathering information from people to record their choices, interests, likes and dislikes. One member of staff who was new to the service told us, "I was advised to read care plans and familiarise myself about people's care and support. Reading the care plans made me feel like I knew people and knowing that I could add to the care plan was good.”

People told us they felt safe and confident to raise any concerns they might have. For example, 1 person told us, "I can speak to them if I am worried." Another person said, "It was worse before, but it's got better now, they listen to you."

Engaging with people and finding out their views took place via different platforms. There were regular group meetings with people where they were encouraged to give their views about the service. Each person had a key worker and weekly meetings took place between people and their keyworker to discuss their care and support. People were asked to provide feedback via satisfaction surveys and at regular reviews of their care. Effective communication systems were in place to ensure that staff were kept up to date with any changes to people's care and support systems to staff. They confirmed they had regular staff meetings and 1 to 1 meetings with a senior staff member. There were daily handover meetings where staff discussed anything of note and made sure they always had up to date information.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.