The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Juvea Medical Limited Also known as Juvea Medical and Aesthetics

Overall: Good read more about inspection ratings

1-7 Harley Street, London, W1G 9QD (020) 7291 4554

Provided and run by:
Juvea Medical Limited

All Inspections

07 March 2023

During a routine inspection

This service is rated as Good overall. Previous inspection 4 June 2018 – unrated. This is the first rated inspection of this provider.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Juvea Medical Limited on 8 March 2023 as part of our inspection programme. Juvea Medical Limited first registered with CQC in 2011 and are registered for the regulated activities; diagnostic and screening procedures, surgical procedures and treatment of disease, disorder and injury.

The registered manager is the medical director for the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Juvea Medical Limited provides some services, such as therapist and laser treatments which are not within CQC scope of registration, therefore we did not inspect or report on these services.

Our key findings were:

  • The service provided care in a way that kept service users safe and protected them from avoidable harm.
  • Service users received effective care and treatment that met their needs.
  • Staff dealt with service users with kindness and respect and involved them in decisions about their care.
  • The service organised and delivered services to meet service users’ needs. Service users could access care and treatment in a timely way.
  • The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The area where the provider must make improvements as they are in breach of regulations are:

  • Ensure that care and treatment is provided in a safe way for patients.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Undertake quality improvement activity to review the safety and effectiveness of the care and treatment provided.
  • Keep comprehensive and up to date employment and training records.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

4 June 2018

During a routine inspection

We carried out an announced comprehensive inspection on 4 June 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider Juvea Medical Limited has one location registered as Juvea Medical & Aesthetics located in Harley Street in London and provides a range of cosmetic skin treatments to adults on a private basis.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines.

The doctor is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Seven patients provided feedback about the service. All the comments we received were positive about the service, for example describing the doctors as friendly, caring and informative.

Our key findings were:

  • The provider had systems in place to protect people from avoidable harm and abuse.
  • The provider had systems in place to record, monitor, analyse or share learning from significant events.
  • The service had arrangements in place to respond to medical emergencies.
  • There were arrangements in place for the management of medicines.
  • There was a clear vision to provide a personalised, high quality service.
  • The patient feedback we received in the course of the inspection indicated that patients were satisfied with the service they received.
  • Information about how to complain was available. The provider had not received any complaints about the service in the last year.

22 February 2013

During a routine inspection

In this inspection we looked at the treatments provided for medical conditions and the way that the service was managed in general. The service had a website which featured information about the services they offered as well as details about the treatments themselves. We spoke to one person using the service and looked at recent feedback from people using the service. In the comments section of the feedback form they described staff as "knowledgeable" and said they were "able to answer any questions". In the most recent feedback people described staff as "polite", "friendly" and "professional".

Before people received any treatments relevant medical details were taken. Follow-up appointments were arranged at the service. There was a procedure in place for people to contact staff at the service out of hours. In the recent feedback 94 out of 100 people said they were "very satisfied" with the quality of products and services.

Staff at the service had been trained in safeguarding vulnerable adults, knew how to spot signs of possible abuse and how to report those concerns (including to the local authority).

There was a process in place for all staff to undergo annual appraisals. All staff underwent annual training in topics relevant to the work of the clinic and the treatments they provided.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.