Archived: Juvea Medical Limited Also known as Juvea Medical and Aesthetics

Updated 21 April 2023

Juvea Medical Limited is located at 1-7 Harley Street, London, W1G 9QD. Juvea Medical Limited is an independent provider of consultation and treatment services. The service provides cosmetic surgery as well as medical laser treatments and injectable treatments for adults aged 18 and over.

The service website can be accessed through the following link: https://www.juveaaesthetics.com/

The clinic is open from 10am to 6pm Monday – Friday. The clinic does not open on weekends but can make arrangements with patients on an individual basis.

How we inspected this service

Before visiting, we reviewed a range of information we hold about the service and asked them to send us some pre-inspection information which we reviewed.

During our inspection we:

• Spoke with the registered manager/medical director face to face.
• Spoke with staff (consultant plastic surgeon, operations manager and external governance advisor).
• Reviewed files, practice policies and procedures and other records concerned with running the service.
• Reviewed a sample of service user records.
• Looked at information the service used to deliver care and treatment plans.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 April 2023

This service is rated as Good overall. Previous inspection 4 June 2018 – unrated. This is the first rated inspection of this provider.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Juvea Medical Limited on 8 March 2023 as part of our inspection programme. Juvea Medical Limited first registered with CQC in 2011 and are registered for the regulated activities; diagnostic and screening procedures, surgical procedures and treatment of disease, disorder and injury.

The registered manager is the medical director for the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Juvea Medical Limited provides some services, such as therapist and laser treatments which are not within CQC scope of registration, therefore we did not inspect or report on these services.

Our key findings were:

• The service provided care in a way that kept service users safe and protected them from avoidable harm.
• Service users received effective care and treatment that met their needs.
• Staff dealt with service users with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet service users’ needs. Service users could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The area where the provider must make improvements as they are in breach of regulations are:

• Ensure that care and treatment is provided in a safe way for patients.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

• Undertake quality improvement activity to review the safety and effectiveness of the care and treatment provided.
• Keep comprehensive and up to date employment and training records.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services